Refund & Return Policy

Introduction

At Furniture Rebel, we strive to provide high-quality furniture and home decor products that meet your expectations. If you are not entirely satisfied with your purchase, we are here to help. This Refund & Return Policy outlines our procedures for handling returns and refunds.

Returns

Eligibility for Returns

To be eligible for a return, please ensure that:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• You have the receipt or proof of purchase.

• The return request is made within 3 days of receiving the item.

Non-Returnable Items

Certain items are not eligible for returns, including:

• Custom-made or personalized products

• Gift cards

• Items marked as "Final Sale" or sold under any “Sale”

How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@furniturerebel.com with your order number and reason for the return.

2. Return Authorization: Our customer service team will provide you with a Return Authorization Number (RAN) and detailed return instructions.

3. Packaging: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.

4. Shipping: Ship the item to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error.

Refunds

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 10-13 business days.

Refund Amount

The refund amount will be for the purchase price of the returned item, excluding original shipping charges, unless the return is due to a defect or error on our part.

Late or Missing Refunds

If you have not received your refund within the specified time frame, please check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you still have not received your refund, please contact us at info@furniturerebel.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@furniturerebel.com with your order number and details about the issue. Our customer service team will guide you through the exchange process.

International Returns

For international returns, please follow the same return process. Note that return shipping costs and any duties or taxes incurred are the responsibility of the customer, unless the return is due to our error.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:

Furniture Rebel
Email: info@furniturerebel.com

Thank you for shopping with Furniture Rebel. We value your business and are committed to providing you with exceptional service.

Effective Date: April 2024